Managed Tech Support Services – Telecom

Managed IT Services Provider (MSP)

Basic Managed Tech Support Services (MSP)

IT Documentation

Documentation of all Information Technology provided to our clients in their new Managed Provider Services Document Binder.

Secure Email Services

Microsoft Exchange Online (Office 365) and Google Apps Email (Gmail) including support for regulatory compliance.

Phone Systems

Office phones and phone systems with cloud based VoIP systems for auto-attendants, extensions, company voicemails.

Internet Connections

100+ telecommunication providers available to provide upgraded data connections and internal data communications.

Emergency Services

Disaster recovery services to solve unexpected issues and critical failures due to hardware, natural disasters and service providers.

Cloud Calendars

Microsoft Office 365 and Google Apps – Gmail support for enterprise group calendaring and sharing personal calendars.

Mobile Phones

Mobile Device Management for Android, iPhone, Microsoft Phone with carrier support from Verizon, AT&T, Sprint and T-Mobile.

Server Monitoring

Monitoring of application health and server health issues, including CPU-memory utilization, disk I/O utilization, and disk capacity.

Virus Protection

Enterprise protection ensures viruses and other malicious threats stay off systems with a comprehensive antivirus solution.

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Form Library

Standardization of Word, Excel, PowerPoint and PDF documents naming conventions and internal document structure.

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Instant Messaging

Microsoft Skype (Lync) and Google Chat – Hangouts for internal communications of employees, contractors and clients.

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Trouble Tickets

Support trouble ticketing system with service level escalation levels to the proper departments including reports and SLAs.

Remote Assistance

Fix problems with remote assistance by having trusted support technicians connect to computers for a solution.

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Task Management

Managing tasks through life cycles to help individuals collaborate for the accomplishment of company goals.

Contact Management

Enable users to easily store and find contact information, such as names, addresses and telephone numbers.

Onsite Tech Support

Nationwide enterprise on-site technical support through our network of over 2,500 trained technicians.

Login Control

Active Directory domain controller management and cloud based active directory, Jump Cloud for secure login controls.

Document Management

Cloud based systems and software that store and track electronic documents and scanned PDF documents.

Video Conferencing

Google Hangouts and Microsoft Lync for voice, web and video conferencing including recording for later viewing.

Offsite Backups

Available, verified, secure and compliant offsite backup for sensitive data and applications to ensure that the data can be restored.

Pricing Table

Monthly Rates for Managed Tech Support Services

Small Business

1 - 7 Users
$137/User
  • IT Documentation
  • Enterprise Email
  • Phone Systems
  • Internet Connections
  • Emergency Services
  • Company Calendars
  • Mobile Phones
  • Onsite Tech Support
  • Task Management
  • Instant Messaging
  • Server Monitoring
  • Virus Protection
  • Form Library
  • Contact Management
  • Trouble Tickets

Medium Business

7 - 25 Users
$127/User
  • Small Business Services
  • Login Control
  • Document Management
  • Video Conferencing
  • Offsite Backups

Enterprise Business

250 + Users
$97/User
  • Large Business Services
  • Enterprise Search
  • KPIs – Charts
  • Security Audits
  • Process Management

Value Added Premium Managed Tech Support Services *Additional

Security Audits

Single Sign On

Data Recovery

Offsite Travel

Enterprise Search

Company Intranet

Process Management

KPIs - Charts

Social Presence

Search Engines - SEO

Local Listings

E-Commerce Sites

Virtual CIO

Technology Migrations

Expense Reduction

Custom Programming