Managed Tech Support Services – Telecom
Managed IT Services Provider (MSP)
Basic Managed Tech Support Services (MSP)
Documentation of all Information Technology provided to our clients in their new Managed Provider Services Document Binder.
Office phones and phone systems with cloud based VoIP systems for auto-attendants, extensions, company voicemails.
100+ telecommunication providers available to provide upgraded data connections and internal data communications.
Disaster recovery services to solve unexpected issues and critical failures due to hardware, natural disasters and service providers.
Microsoft Office 365 and Google Apps – Gmail support for enterprise group calendaring and sharing personal calendars.
Mobile Device Management for Android, iPhone, Microsoft Phone with carrier support from Verizon, AT&T, Sprint and T-Mobile.
Monitoring of application health and server health issues, including CPU-memory utilization, disk I/O utilization, and disk capacity.
Enterprise protection ensures viruses and other malicious threats stay off systems with a comprehensive antivirus solution.
Standardization of Word, Excel, PowerPoint and PDF documents naming conventions and internal document structure.
Microsoft Skype (Lync) and Google Chat – Hangouts for internal communications of employees, contractors and clients.
Support trouble ticketing system with service level escalation levels to the proper departments including reports and SLAs.
Fix problems with remote assistance by having trusted support technicians connect to computers for a solution.
Managing tasks through life cycles to help individuals collaborate for the accomplishment of company goals.
Enable users to easily store and find contact information, such as names, addresses and telephone numbers.
Onsite Tech Support
Nationwide enterprise on-site technical support through our network of over 2,500 trained technicians.
Active Directory domain controller management and cloud based active directory, Jump Cloud for secure login controls.
Cloud based systems and software that store and track electronic documents and scanned PDF documents.
Google Hangouts and Microsoft Lync for voice, web and video conferencing including recording for later viewing.
Monthly Rates for Managed Tech Support Services
Small Business1 - 7 Users
- IT Documentation
- Enterprise Email
- Phone Systems
- Internet Connections
- Emergency Services
- Company Calendars
- Mobile Phones
- Onsite Tech Support
- Task Management
- Instant Messaging
- Server Monitoring
- Virus Protection
- Form Library
- Contact Management
- Trouble Tickets
Medium Business7 - 25 Users
- Small Business Services
- Login Control
- Document Management
- Video Conferencing
- Offsite Backups
Large Business25 - 250 Users
Medium Business Features
- Single Sign On
- Company Intranet
- Local Listings
- Expense Reduction
- Social Presence
- Search Engines – SEO
Enterprise Business250 + Users
- Large Business Services
- Enterprise Search
- KPIs – Charts
- Security Audits
- Process Management